Beep! Beep!

Susanne and Paxton had an appointment earlier today. The timing was such that Paxton had to receive his NG feeding in the car. Susanne would like to think that she was becoming faster and more efficient with the set up and break down of this whole process. After the appointment, Susanne knew that Paxton had left her a present in his diaper so she decided to change him before heading home. This was the first diaper change that she had done in the car. As she had predicted, there was quite a mess to deal with. Susanne thought she was finally done after going through three diapers, but Paxton surprised her by peeing straight up in the air as she was about to close him up. He had to get changed for the fourth time in less than two minutes. Paxton may have broken a record with this one.

Susanne got another call today from someone in the billing department at the hospital. It was the same lady that was not so nice the other day. She called to let Susanne know that United Healthcare had continued to deny their claim for Paxton's hospital stay. The insurance company said that they were still in the system as a secondary insurance. Susanne was getting a little angry at this whole situation because she had just called less than two weeks ago to clear up this problem. The lady from the hospital decided to call someone at the insurance company while Susanne was still on the phone to see if they could get to the bottom of this. After speaking with two different people working in India and then finally someone that was based out of New York, they were told that they would have to speak to a supervisor. The crazy thing about this situation was that two of the three people found documentation of the conversation that Susanne had with a customer service representative earlier this month. There was a notation about United Healthcare being the primary insurance, but the person at that time did not change it permanently in the system. Instead of one those people being able to make the change, they were told that they would have to speak with a supervisor. After forty minutes of Susanne's time was wasted, the lady from the hospital said she was going to report this to her supervisor and have them handle this nonsense. Let's hope someone figures it out. Don't they understand how precious Susanne's time is?

The rest of the afternoon went rather well. Susanne snuck in some much needed snuggle time with the bug.

Still working on that smile.